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How We Do It
At the time of claim, the employee / HR gets in touch with our 24 X 7 centralized help line number. Our executive responds to any query online.
In case required, we get in touch with the hospital and / or the TPA to address any issue. Follow up calls to the Patient / Family / HR to ensure that there is no open ended issue that may be there to be addressed.
Tracking the TPA’s Performance continuously on set parameters and linking their payouts to S.L.A.’s & T.A.T.’s
Reporting to HR / Management on the claims in detail including disease analysis, claimants profile analysis etc on a regular basis.
Organizing regular specialist doctor’s seminars and sending profiled medical updates to relevant requests by employees and their family members.
